CoDES’ Value Proposition Unveiled

  1. Drive Innovation and Respond to Evolving Citizen Needs: Embed Design Thinking methodology in the public sector to promote a culture of innovation to continuously adapt to changing citizen expectations and societal needs.
  2. Reigniting the joy of teaching and learning: RIM CoDES’ human-centred Design Thinking approach can inspire teachers to innovate for active and engaging teaching and learning strategies.
  3. Streamline Service Delivery Processes and Improve Efficiency: Apply the Design Thinking approach to optimise service delivery across ministries and agencies to reduce bureaucracy and enhance productivity.
  4. Drive Innovation and Respond to Evolving Citizen Needs: Embed Design Thinking methodology in the public sector to promote a culture of innovation to continuously adapt to changing citizen expectations and societal needs.
  1. Enhance Customer Satisfaction and Trust: RIM CoDES can help you boost customer satisfaction and trust by integrating design thinking into service delivery, fostering empathy and understanding.
  2. Streamline and Design Customer-Centric Products and Services: With CoDES, craft customer-centric products and services by streamlining processes with design thinking methodologies, ensuring relevance and usability.
  3. Empower Your Employees to Be Customer-Centric: Enable employee-driven customer-centricity through CoDES design thinking, empowering teams to innovate and anticipate customer needs.
  4. Enhance Loyal Customer Base Through Strong Customer Relationship: Nurture strong customer relationships using CoDES’ design thinking, fostering empathy and co-creation for lasting loyalty and satisfaction.
  5. Attract New Customers to Increase the Customer Base: Through CoDES, leverage design thinking to attract new customers, understanding their needs and preferences to create compelling offerings.

TRAININGS @CoDES

To develop citizen-centric service delivery capability of civil servants to provide timely, efficient, and equitable services:

What is on our learning menu?

  • Understand what Design Thinking is and why it matters.
  • Understand how Design Thinking uncovers deep human needs as opportunities for innovation and value creation.
  • Experience learning and applying selected Design Thinking methods and tools by working on a mini-design challenge project.
  • Develop new ways of thinking about approaching challenges and generating new possibilities for your organizations.
  • Systems Thinking: Participants will develop a systems thinking mindset, considering the interconnectedness of various factors and stakeholders in problem-solving scenarios.

Who is it for?:

All individuals / organisations who are:

  1. interested in innovating services and processes based on user needs.
  2. involved in providing services to the clients/citizens.

What is on our learning menu?

  • Understand what Design Thinking is and why it matters.
  • Understand how Design Thinking uncovers deep human needs as opportunities for innovation and value creation.
  • Experience learning and applying selected Design Thinking methods and tools by working on a mini-design challenge project.
  • Develop new ways of thinking about approaching challenges and generating new possibilities for your organizations.

Who is it for:

All individuals/organizations who are-

  • interested in innovating services and processes for their users.
  • involved in providing services to the clients/citizens.

What is on our learning menu?

  • Empathize with end-users and stakeholders, gaining insights into their needs, motivations, and pain points.
  • Develop creative confidence and exhibit a willingness to explore alternative/multiple ideas to problem-solving.
  • Foster effective collaboration skills, including active listening and collective ideation.
  • Demonstrate adaptability and resilience in navigating complex problems.

Who is it for?

  • Anyone involved in providing services to the clients/citizens
  • Anyone who wants to understand the needs of their users.
  • Anyone committed to providing a positive experience for their users.
  • Student engagement
  • Teaching pedagogy
  • Assessments

What is on our learning menu?

  • Envision Purpose-Guided Education and Empathise with Student Learning Needs.
  • Explore Active Learning Principles and Experiment with Active Teaching and Learning Processes and Methods.
  • Experience Design Constructively Aligned Learning Blueprint.

Who is it for?

  • Anyone who is engaged in teaching and learning.
  • Anyone who wants to shift focus from teaching to learning.
  • Anyone who wants to understand the student’s learning needs.
  • Anyone committed to providing a positive learning experience for their learners.

PROJECT @CoDES

Our Approach: Facilitate organizations to come up with solutions and develop the organizations’ capacity for Human-Centered problem-solving.
  • End to End
  • Not at a stretch
  • No. of days will depend on the project scope

How can your agency benefit? What can you expect?

  • Explore and frame the service innovation opportunities.
  • Empathize with service users to uncover the service user needs.
  • Envision and design innovative human-centric service solutions.
  • Engage with service users to co-create and validate the solutions.
  • Evolve the current processes for renewed strategies.

Who is it for?

All organizations who are:

Interested in innovating services and processes for their users

How can your agency benefit? What can you expect?

  • Explore and frame the service innovation opportunities.
  • Empathize with service users to uncover the service user needs.
  • Envision and design innovative human-centric service solutions.
  • Engage with service users to co-create and validate the solutions.

Who is it for?

All organizations who are:

  • Interested in innovating services and processes for their users

The agency already knows its problem. The Explore and Empathy phases are completed.

How can your agency benefit? What can you expect?

  • Envision and design innovative human-centric service solutions.
  • Engage with service users to co-create and validate the solutions.
  • Evolve the current processes for renewed strategies.

Who is it for?

All organizations who are:

  • interested in innovating services and processes for their users

The agency already knows its problem. The Explore and Empathy phases are completed.

How can your agency benefit? What can you expect?

  • Envision and design innovative human-centric service solutions.
  • Engage with service users to co-create and validate the solutions.
  • Evolve the current processes for renewed strategies.

Who is it for?

All organizations who are:

  • Interested in innovating services and processes for their users

How can your agency benefit? What can you expect?

  • Envision and design innovative human-centric service solutions.
  • Engage with service users to co-create and validate the solutions.
  • Evolve the current processes for renewed strategies.
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